| Impact Weight (1-100) | 60 |
|---|---|
| Security Level | Sales Staff Sales Leadership |
| Evergreen Weight (1-100) | 40 |
| Status | Active |
| Date Created | Jun 1, 2026 |
| Last Updated | Jun 1, 2026 |
| Channel | Dealer Empower X |
| Owner | Daniel Force |
| Keywords | CED, material delivery, installation day, storage, solar panels, batteries, scheduling, customer communication |
Overview
Programs
Goodleap DC2 and Everbright Safe harbor
What’s Changing
- Materials delivered by CED 1 business day prior to install
- CED confirms delivery with the homeowner on‑site
- If the customer is unavailable, CED calls the office to confirm
- Crews arrive on install day with all materials ready to go
Callout for Monday installs: Deliveries for Monday installs will occur on the preceding Friday.
Materials Delivered
- Solar panels stacked on a single pallet
- Battery and miscellaneous items on a separate pallet and in a box
Safe Storage Requirements
Materials must be stored in a safe, secure location until the installation crew arrives.
- Ideal location: Garage
- Alternative: Driveway
Sales and Scheduling Actions
- Reinforce the delivery and storage message with the customer during scheduling
- Ensure the customer hears the key points at least twice and confirm understanding in the appointment notes
Quick FAQ
- When does delivery occur? One business day prior to the scheduled install date
- Who confirms delivery? CED confirms with the homeowner on‑site or calls the office if the homeowner is unavailable
- What must the customer prepare? A secure storage location, ideally the garage
Source