| Impact Weight (1-100) | 30 |
|---|---|
| Security Level | Public Sales Leadership Staff Leadership Staff Sales Admin |
| Evergreen Weight (1-100) | 50 |
| Date Created | Jun 1, 2026 |
| Last Updated | Jun 1, 2026 |
| Channel | Dealer Empower X |
Method 1 - Email Inbox Search
The first thing to when looking for a PTO letter is to have the customer search their inbox. Keywords to try:
- Permission to Operate
- PG&E: Search for this email address - NEMFOLLOWUPS@PGE.COM
- SCE: Search for this email address - DoNotReply@PowerClerk.com
Method 2 - Call In
If the homeowner is unable to find the PTO letter in their email inbox, your next best bet will be to give the utility company’s renewable team a call. Here’s a list of common utilities and their contact infos:
| Utility Name | Solar/Renewable Customer Service Phone Number | Notes/Departments |
|---|---|---|
| PG&E | 1-877-743-4112 | Ask for solar/NEM/interconnection |
| SCE | 1-800-655-4555 | Menu: 6 → 1 → 4 → 1 |
| SDG&E | 1-800-411-7343 | Menu: 2 → 1 → 6 → 0 |
| LADWP | 1-866-484-0433 | Solar Customer Service |
| SMUD | 1-888-742-7683 | Menu: 3 → 0 → 0 → 1 |
| Riverside Public Utilities | (951) 782-0330 | |
| Anaheim Public Utilities | (714) 765-3300 | |
| Pasadena Water and Power | (626) 744-4005 | |
| Glendale Water & Power | 855-550-4497 | |
| Burbank Water and Power | (818) 238-3700 | |
| Modesto Irrigation District | (209) 526-7337 / (888) 335-1643 | |
| Turlock Irrigation District | (209) 883-8222 | |
| Silicon Valley Power (Santa Clara) | (408) 615-2300 | |
| Palo Alto Utilities | (650) 713-3411 (residential), (650) 329-2241 (NEM) | |
| Alameda Municipal Power | (510) 748-3900 | |
| Imperial Irrigation District (IID) | 1-760-482-3673 (solar), 1-800-303-7756 (general) | Distributed Interconnection Unit |